OUR PROCESS
- Payments are required in full at time of order.
- Payment options include PayPal, Visa, Mastercard, Amex, and AfterPay.
- If a design draft or proof is required for your order this will be sent through via email within 5 business days after your order is received.
- All items are made to order – please allow 2-3 weeks making time for most orders, unless otherwise stated. Additional time will be needed for large wedding orders.
SHIPPING & RETURNS
- Due to the custom nature of each order, returns are not accepted.
- Tracking information will be provided with all orders.
- If we can see that your order has been lost, we will replace it.
- If your item has been damaged in the post, please email us immediately with photos of your item and the packaging. You will be required to attend your local post office and present this to them as evidence so we can replace your order.
- If your item has been delivered, we do not take responsibility for it being stolen once on your premises.
- Local pickup is available from Beveridge, Victoria. You can choose this option at checkout.
- We ship Australia-wide, and internationally to China, Ireland, United Kingdom (UK), Canada, and New Zealand.
LOCAL PICK-UP
- Once you receive the email to advise that your order is ready for pick-up, you need to reply by email ASAP to advise your preferred collection date.
- Our collection box will only be available for pick up orders on Tuesdays – Thursday between 9am – 5.30pm and Saturdays between 10am – 3pm.
OUR PRODUCTS
- We take great pride in the quality of our products. Wooden products may have variations in colour of your wood due to layers and grain layout. Engraving may come in different levels of darkness due to the layers in the wood.
- The colour of any product may vary slightly from your computer screen due to monitor settings.
CARE INSTRUCTIONS (WOOD)
- Light hand wash only.
- Do not soak or use harsh cleaning cloths.
- Dry immediately and store in dry place.
- To maintain your item, we recommend wiping over with a food safe oil monthly.
CARE INSTRUCTIONS (ACRYLIC)
- Clean with a damp, clean cloth.
- Do not use anything abrasive, such as jif.
- Chalk pens and whiteboard markers work best.
- If using magnets on a magnetic item, be sure to slide the magnet off rather than pulling magnet off.
- Try not to drop acrylic items as they could break.
