Privacy Policy

Effective Date: 25 February 2026

Little Timber is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy outlines how we collect, use, disclose and protect your personal information.

Security

We understand that protecting your personal and payment information is extremely important.

When you shop with us online, your personal and credit card details are transmitted using Secure Sockets Layer (SSL) encryption. SSL is a sophisticated encryption technology that scrambles data as it travels from your device to our website servers, ensuring secure transmission.

We do not store your credit card details at any time.

While we take reasonable steps to protect your information, no data transmission over the internet can be guaranteed to be completely secure. Any transmission is at your own risk.

Collecting Your Personal Information

We may collect personal information from you when you:

  • Subscribe to our mailing list
  • Place an order
  • Contact us by phone, email, social media or in writing
  • Visit our website

The information we collect may include:

  • Name
  • Email address
  • Postal address
  • Country of residence
  • Phone number

If you tag us on social media, like our page, or provide content (including photographs), you consent to us using that content.

If you provide evaluations, reviews or feedback, we may use this information for marketing, business development, and continuous improvement purposes.

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders
  • Communicate with you regarding your purchases
  • Provide customer support
  • Improve our products and services
  • Conduct marketing activities where you have provided consent

We will not disclose your personal information to third parties except:

  • To suppliers or service providers necessary to complete your order
  • Where required or authorised by law

Overseas Disclosure

Some of our third-party service providers may store or process personal information outside Australia.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle your personal information in accordance with Australian privacy law and the Australian Privacy Principles.

Third-Party Services & Analytics

We may use third-party services such as website hosting providers, payment processors, email marketing platforms, analytics providers and social media platforms.

These providers may collect information about your interaction with our website through cookies or similar technologies.

You may adjust your browser settings to refuse cookies; however, this may affect the functionality of our website.

Marketing Communications

From time to time, we may send you marketing communications via email where you have consented to receive them, in accordance with the Spam Act 2003 (Cth).

All marketing communications will include an option to unsubscribe.

You may also opt out at any time by contacting us at:

hello@littletimber.com.au

Access to Your Personal Information

You may request access to the personal information we hold about you by contacting us in writing at:

hello@littletimber.com.au

We will respond to your request within a reasonable timeframe.

Accuracy of Personal Information

We take reasonable steps to ensure that your personal information is accurate, complete and up to date.

Please notify us if your details change. We may contact you from time to time to confirm your information remains current.

Storage of Personal Information

We will not retain personal information longer than necessary for the purposes for which it was collected, in accordance with the Australian Privacy Principles.

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Data Breaches

If we experience a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme under the Privacy Act.

This includes:

  • Assessing the suspected breach
  • Taking steps to contain the breach
  • Notifying affected individuals where required
  • Notifying the Office of the Australian Information Commissioner (OAIC) where required

Children’s Privacy

We do not knowingly collect personal information from children under 18 years of age without parental or guardian consent.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

Complaints

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting:

hello@littletimber.com.au

Please provide sufficient details of your complaint so we can investigate. We aim to respond to complaints within 30 days.

Cookies and Website Usage

Our website uses cookies. Cookies are small files stored on your device that help us understand how visitors use our website.

We may collect information about your browsing behaviour to:

  • Improve website functionality
  • Enhance user experience
  • Tailor content for returning visitors

Cookies do not personally identify you.

We do not share this information with third parties unless required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.