• Payments are required in full at time of order.
  • Payment options include PayPal, Visa, Mastercard and Amex, with AfterPay coming soon
  • If a design draft or proof is required for your order this will be sent through via email within 5 business days after your order is received.
  • All items are made to order – please allow 1-2 weeks making time for most orders, unless otherwise stated. Additional time will be needed for large wedding orders.


  • Due to the custom nature of each order, returns are not accepted.
  • Tracking information will be provided with all orders.
  • If we can see that your order has been lost, we will replace it.
  • If your item has been damaged in the post, please email us immediately with photos of your item and the packaging. You will be required to attend your local post office and present this to them as evidence so we can replace your order.
  • If your item has been delivered, we do not take responsibility for it being stolen once on your premises.
  • Local pickup is available from Byford, Perth. You can choose this option at checkout.


  • Once you receive the email to advise that your order is ready for pick-up, your products will be placed into our collection box, which is located out the front near our black chairs. Please collect your order within one week of receiving this email.
  • Our collection box will be available for pick up orders on Tuesdays, Thursday’s and Saturday’s only between 9am – 5.30pm. You do not need to confirm your pick up with us, it will be placed into the box as soon as you receive your email.


  • We take great pride in the quality of our products. Wooden products may have variations in colour of your wood due to layers and grain layout. Engraving may come in different levels of darkness due to the layers in the wood.
  • The colour of any product may vary slightly from your computer screen due to monitor settings.