OUR PROCESS

  • Payments are required in full at time of order.
  • Payment options include PayPal, Visa, Mastercard and Amex, with AfterPay coming soon
  • If a design draft or proof is required for your order this will be sent through via email within 5 business days after your order is received.
  • All items are made to order – please allow 1-2 weeks making time for most orders, unless otherwise stated. Additional time will be needed for large wedding orders.

SHIPPING & RETURNS

  • Due to the custom nature of each order, returns are not accepted.
  • We take great pride in packaging and posting our items to ensure they arrive to you undamaged and on time. We do not take any responsibility for broken or lost items once items leave our premises.
  • Tracking will be provided with orders that are $10+ in postage charges. For smaller items with postage fees less than $10 tracking will not be provided. Should you wish to track your delivery, please choose the Express Postage option at checkout.
  • All orders are shipped from Byford in Perth, Western Australia.

OUR PRODUCTS

  • We take great pride in the quality of our products. Wooden products may have variations in colour of your wood due to layers and grain layout.
  • The colour of any product may vary slightly from your computer screen due to monitor settings.